Shipping Policy

Thank you for shopping with Tiny Manor.

Every order is carefully packed by hand from our studio in the UK. We take pride in making sure your items arrive safely and in perfect condition.

Processing Times

Orders are usually dispatched within 2–5 working days.

Some handmade or made-to-order items may take a little longer. If this is the case, the estimated dispatch time will be shown on the product page.

During busy periods, new product launches or seasonal events, processing times may be extended. If there are any significant delays, we'll contact you as soon as possible.

UK Shipping

We ship throughout the United Kingdom using Royal Mail or another trusted courier, depending on the size and value of your order.

Shipping costs are calculated at checkout.

Once your order has been dispatched, you'll receive a confirmation email. Where applicable, tracking information will also be provided.

International Shipping

We currently ship to selected international destinations.

Delivery times vary depending on the destination and local customs procedures. Please note that customers are responsible for any import duties, taxes or customs charges that may apply in their country.

Unfortunately, we cannot be responsible for delays caused by customs or local postal services.

Delivery Times

Estimated delivery times begin after your order has been dispatched.

Typical delivery estimates are:

• UK: 1–3 working days
  

• Rest of the World: 7–21 working days

These are estimates only and cannot be guaranteed.

Lost or Delayed Parcels

If your parcel hasn't arrived within the expected timeframe, please get in touch and we'll do everything we can to help.

Royal Mail and couriers have specific timeframes before a parcel can officially be considered lost. Once those have passed, we'll work with you to arrange a replacement or refund where appropriate.

Incorrect Addresses

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, we'll happily resend it once the additional postage has been paid.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of both the item and the packaging. This helps us resolve the issue as quickly as possible.

Questions

If you have any questions about your order or shipping, please don't hesitate to contact us. We're always happy to help.